A friend and colleague in Panama recently posted a question that caused me to think more deeply about a conservation issue. It seems a private zoo owner had attempted to move about ten percent of the remaining animals of a rare and endangered species from their natural habitat in Panama to his zoo collection inContinue reading “The Ethics of Interpretation – Choosing to make a difference”
Category Archives: Communication
Running of the Bulls in the U.S.?
I will never forget a sunny Tuesday in July four decades ago in northern Spain. We drove into Pamplona at daybreak and gathered in the street by the town council building with hundreds of other young men in white outfits with red sashes, berets, zapatas and other adornments. José, my Spanish compadre, and I wolfedContinue reading “Running of the Bulls in the U.S.?”
Professionalism – Six Ideas to Consider
Several years ago we were in the Galapagos Islands leading an ecotour along with our local guide who grew up on the islands. He admitted to having some interpretive training but it was not evident in his performance. He glibly told us the names of things with no explanation of their role in the ecosystemContinue reading “Professionalism – Six Ideas to Consider”
The Butler Did It – Everyday Heroism
We recently sat in a theater in Keauhou, Hawaii, watching The Butler. Most folks applauded at the end for a writer, cast and crew that could not hear the praise. We wanted each other to hear it, to share the moment. Most sat still and watched the names of all who made the film rollContinue reading “The Butler Did It – Everyday Heroism”
Try to Remember – Keep a Journal
I am reading Undaunted Courage by Stephen Ambrose and the wonderful journals of the men on the Voyage of Discovery from Washington, D.C. to Oregon coast with Lewis and Clark left us amazing accounts of their journeys. Where would we be without journals? It was ornithology class in college that made me start keeping aContinue reading “Try to Remember – Keep a Journal”
Training Guides to Interpret
We were walking down a path through a beautiful botanical garden many years ago and our guide was talking over her shoulder with only a few able to hear. When she stopped she would start talking and not wait for the group to gather. When asked a question she could not answer, she pulled aContinue reading “Training Guides to Interpret”
Five Ideas to Engage Your Audience
When I have the opportunity to speak to a group, my challenge is to find the most bored and tuned out person sitting in the audience and get him or her more fully engaged with whatever subject matter I’m presenting. Given that I’m usually trying to influence audience members to move toward greater stewardship ofContinue reading “Five Ideas to Engage Your Audience”
Learning from Failure
I once had a government job as a manager with a small direct-report staff and responsibilities for training more than 200 employees. I was called into my supervisor’s office and asked to stop talking about mistakes I had made and failed business efforts. I was destroying employee confidence in me it seemed. Our corporate cultureContinue reading “Learning from Failure”
Let’s Get Personal
Every time I go in my bank I expect to hear one of the clerks I’ve seen many times to call me by name. It never happens. I am in there every week or two and have been using this bank for 15 years. They are consistent. No one, even if they’ve seen me aContinue reading “Let’s Get Personal”
Not all those who wander are lost . . .*
Phil Hewlett and David Packard of HP fame suggested that “management by walking around” is an extraordinarily useful tool for seeing how operations are going in the workplace. Just getting out and seeing how your employees are working and interacting with each other can tell you far more than staying in your office and onlyContinue reading “Not all those who wander are lost . . .*”
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