Projects

Heartfelt Associates is a privately-owned sole proprietorship based out of our home near Kealakekua Bay on Hawaiʻi Island.
Tim and Lisa are still available for limited contractual work (see Major Publications and Recent Project lists below for examples). “Limited” means that we are no longer submitting competitive bids on requests for proposals, but if you know you would like for one or both of us to work with you as a keynote speaker, a trainer, a writer/editor or a facilitator/planner, and can sole source that work to us, let’s talk. Rates vary depending on the type of contract.

Keynote speaking engagements will require payment of travel expenses plus an honorarium. International travel will require business class seat(s).

Customized training can be provided for hours or days on a variety of topics related to interpretation, nonprofit management, and volunteer management. We are both current with our Certified Interpretive Trainer credentials and can provide National Association for Interpretation’s Certified Interpretive Guide and/or Host training. During the COVID-19 pandemic, we can also schedule a virtual Certified Interpretive Guide course for you.
 
Writing and editing of books and interpretive materials (signs, brochures, website content, etc.) is still available if little or no travel is involved.

Planning and facilitation projects might include strategic planning, interpretive planning, assessment of your current situation, or other related projects, but we would prefer short-term assignments. We will no longer accept design or fabrication projects as the primary contractor. Lisa maintains her Certified Interpretive Planner credential.


Recent Projects (2012-2020)

National Tropical Botanical Garden; Kauai, Hawaii
Preparation of an interpretive master plan for McBryde Garden followed by design and fabrication of Phase 1 interpretive materials that included a booklet, sign panels, passport and other print materials as well as training 15 guides as Certified Interpretive Guides.

Coast to Coast Birding Trail; Hawaiʻi Island
Interpretive master plan for the first designated birding trail in the state of Hawaiʻi. Required meetings with stakeholders to determine a management entity through a strategic planning process to establish goals and objectives as well as the trail route and interpretive media.

Hawaii Island Festival of Birds 
Strategic planning and management of first annual Festival of Birds attended by approximately 400 individuals from the islands, mainland USA and international visitors. 

Kentucky Horse Park and International Museum of the Horse; Lexington, Kentucky
Strategic planning for the world’s largest horse-themed park and competition facility to redefine mission, vision, core values, goals, objectives, strategies, and action items required to improve the visitor experience and park operations, followed by an interpretive master plan for a complete museum redesign for the 60,000 square foot International Museum of the Horse at the Kentucky Horse Park.

Kohala Institute Guest Experience Plan; Kapa’au, Hawaii
This project, which provided an assessment of existing conditions and recommendations for future public use included a multi-day strategic planning session to develop a decision-making process to guide future planning and implementation of mission-oriented activities at this unique location.

Nyungwe National Park; Rwanda
As part of USAID’s project “Strengthening Sustainable Ecotourism in and around Nyungwe National Park”, we conducted an assessment of the visitor experience in and around the largest of Rwanda’s three national parks, followed by guide and host training and development of an interpretive master plan for the park and its three planned visitor centers. Additional followup work included exhibit planning, text writing and supervision of the exhibit design, fabrication, and installation process for one visitor center.

NASA Astrobiology Communications Strategy Retreats
Facilitated ten days of retreats in four separate visits and locations for NASA’s Astrobiology Institute and related NASA Headquarters staff to develop more effective internal and external communication and reorganization strategies.

Interpretive Guide and Host Training
Certified Interpretive Guide Courses for National Tropical Botanical Garden, Kauai, Hawaii; University of Hawaii-Hilo Continuing Education, Kailua-Kona Hawaii; Akagera National Park, Rwanda; Nyungwe National Park, Rwanda.
Certified Interpretive Host Courses for University of Hawaii-Hilo Continuing Education, Kailua-Kona Hawaii; Brazilian Parks Managers Study Tour, Fort Collins Colorado; Akagera National Park, Rwanda; Nyungwe National Park, Rwanda
Custom Interpretive Training for Akagera National Park Community Guides, Rwanda; Seaquest Tours, Kailua-Kona Hawaii; Volcanoes National Park, Hawaii.

Xanterra Parks and Resorts, Inc.; Denver, Colorado
Development of a corporate interpretive strategy for a concession company with operations in national parks, state parks, and other recreational venues. Included assessment of visitor experience operations in Mt. Rainier National Park, Yellowstone National Park, and Grand Canyon National Park.

FAMELAB – NASA 
FAMELAB is an international event that encourages scientists to use a less technical approach to communication to describe their work. We were asked to serve as a judge (Lisa) and conduct a training component (Tim) at the regional level for this 5-year contract that includes events sponsored by NASA and National Geographic, participating in regional events at Lunar Planetary Institute in Houston, Texas; American Geophysical Union conference in San Francisco, California; ComiCon in Phoenix, Arizona, and Society for American Archaeology in Honolulu, Hawaii. Lisa also served as a judge at the national final event in Washington, DC.

Ocean Discovery Institute; San Diego, California
Facilitation of a three-day planning workshop to develop interpretive concepts for a new public facility for this nonprofit organization that works with local schools to identify high-potential students and mentor them through ocean-based activities to science degrees and leadership in the community.

Ecotourism Training Videos and Manual; Malaysia
JICA sponsored our involvement in development of a training manual and videos to help indigenous communities understand how to communicate with and develop appropriate experiences for visitors, sharing their local culture and traditions in ways that honor the community’s core values and help sustain them financially. 
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