Five Strategies for Proactive Project Management

Have you ever dreaded the sound of your cell phone ringing, knowing that it brings yet another crisis or question that pushes your organization into confusion? Reactive organizations seem to be very common, especially among underfunded, overworked nonprofits and government agencies. It’s hard to get out front and steer the wagon, when the wagon’s alwaysContinue reading “Five Strategies for Proactive Project Management”

Program Scope Objectives, A Measure of Success

If you’re an interpreter or guide working on the front-line of an agency, organization or tour company, how do you evaluate your success on a daily basis? Is it the number of smiles you receive, the volume of the applause, the “good job” comments made by your peers or supervisors? More than a dozen yearsContinue reading “Program Scope Objectives, A Measure of Success”

Six Reasons to Train Collaboratively

I recently stood for several minutes at an information desk at a park waiting for one of several workers on duty to notice me and ask to help. They were deeply engaged in personal conversations. Their uniforms indicated that some were employees and others were volunteers. At any park, zoo, museum, historic site, forest, aquariumContinue reading “Six Reasons to Train Collaboratively”

Passages Create Connections

In the 1980s I was managing a nature center in Pueblo, Colorado. A local Italian family asked if they could plant a cottonwood tree along our waterfront in memory of their grandfather. Beaver had cut down many of the cottonwoods over the years, so we allowed the planting and I was amazed when more thanContinue reading “Passages Create Connections”

The Blackfish Movie Makes You Think

CNN recently aired the Blackfish film by Gabriela Cowperthwaite and it has sparked deep conversations among parents, animal lovers and zoo aficionados. Much of the film is about SeaWorld and the 2010 death of Dawn Brancheau, by Tillikum, the 12,000 pound orca she trained. I think this is an important conversation but the reaction toContinue reading “The Blackfish Movie Makes You Think”

Brain Research – Some Thoughts for Interpreters

Sperry’s famous research at Caltech on the “split-brain” was shared with the scientific community in the 1960s, and since then, numerous other studies have been done that provide more insight into the varied specialized functions of different parts of the human brain. These studies suggest that there is no simplistic explanation of “right-brained” and “left-brained”Continue reading “Brain Research – Some Thoughts for Interpreters”

Successful Partnerships and Shifting Perspectives

I recently had the opportunity to hear a dynamic speaker with an important message. Dr. Gladys Kalema-Zikusoka is a veterinarian and conservationist and listening to her talk about her work in her birth country of Uganda was inspiring in a number of ways. The unique organization she founded, Conservation through Public Health (www.ctph.org), provides wildlifeContinue reading “Successful Partnerships and Shifting Perspectives”

The Show Will Go On

Last week when the US government shutdown began, a nightly news show glibly reported that “there would be no show this fall” in America’s first and quite possibly favorite national park. Yellowstone National Park is known for its incredible beauty year-round. In spring and summer, crowds are drawn to the meadows filled with wildflowers, theContinue reading “The Show Will Go On”

Eight Strategies for Community Collaboration

Communities employ varied strategies and tactics to create positive change. These  strategies are a starting point for communities seeking ways to collaborate and improve their tourism products and experiences. 1.    Assess what’s working and what is not – This usually requires a consultant who can serve as an objective observer. Analysis of the visitor experienceContinue reading “Eight Strategies for Community Collaboration”

Tourism Collaboration Should Be Easier – 5 Reasons To Collaborate

Remember when we were children? Our mothers worried about how to get us to play well together, to share toys and to cooperate. There seems to be some natural inclination among humans to compete. But even as children we found ways to overcome the tendency and collaborate. We built sand castles on the beach together,Continue reading “Tourism Collaboration Should Be Easier – 5 Reasons To Collaborate”